Contact

We offer store credit and exchanges on full-priced items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags and packaging intact. Sale and limited edition items are final sale.

Contact us immediately at (438) 375-6066 or via our contact form. Orders are fulfilled quickly and we cannot guarantee changes once confirmed. Release and limited edition orders are final the moment they are placed.

A tracking number will be sent to your email once your order ships. Allow up to 24 business hours for the carrier to update tracking after dispatch.

Contact us immediately with your order number and a description of the issue. We'll open an investigation with the carrier and work to resolve it as quickly as possible.

100%. Every item we carry — in-store and online — is genuine and sourced directly from brands and authorized distributors. Authenticity is non-negotiable at Immense.