Shipping Policy

At Immense Galerie, we carefully prepare and package every order to help ensure your items arrive in excellent condition.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and public holidays.

Processing times may be longer during launches, promotions, or high-volume periods. If a significant delay affects your order, we’ll contact you using the information provided at checkout.

Shipping Rates & Destinations

Available shipping destinations, delivery options, and shipping charges are displayed at checkout based on your address and order.

If your location is not available at checkout, contact us at boutiqueimmense@gmail.com before placing your order.

Delivery Times

Delivery estimates depend on your destination and the shipping service selected. Shipping transit time begins after your order has been dispatched and is separate from order processing time.

Delivery estimates are not guaranteed. Carrier disruptions, weather, customs inspections, and public holidays may affect delivery. If your package is delayed, contact us so we can help investigate.

Order Tracking

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow time for the carrier to scan your package and update its tracking status.

Shipping Address & Order Changes

Please double-check your shipping address, including your apartment or unit number, before completing your purchase.

If you notice an error, email boutiqueimmense@gmail.com immediately with your order number and the correct details. We’ll do our best to help, but changes may not be possible once your order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, we’ll contact you to arrange the next steps. Additional shipping charges may apply for reshipment.

International Orders

Where international shipping is available, your order may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless expressly included at checkout, these charges are the customer’s responsibility.

Customs processing may extend delivery times.

Pre-Orders & Special Orders

Pre-orders and specially sourced items may have different processing and delivery timelines. Any estimate provided on the product page or directly by our team applies to those items.

If your order contains both in-stock and special-order items, contact us to confirm whether they will ship together or separately.

Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged or contains the wrong item, contact boutiqueimmense@gmail.com promptly with your order number, a description of the issue, and photos of the item and packaging. Please keep all packaging while we review the issue.

If tracking shows your package as delivered but you cannot locate it, check with your household, building reception, or designated delivery area, then contact us. We’ll work with you and the carrier to investigate and determine the appropriate resolution.

Returns & Exchanges

For return eligibility and instructions, please refer to our Return & Refund Policy. Contact us before sending any items back.

Contact Us

For shipping questions or help with an order:

Immense Galerie
Royalmount, Montréal, Québec, Canada
Email: boutiqueimmense@gmail.com